Dainon Setzer

About Dainon Setzer

With over 18 years of experience in sales and marketing, I have a proven track record of…

Experience

1. Business Development Manager

   Spokane Transit

   Oct 2023 — Present · Spokane County, WA, US

   The Business Development Manager supports the Chief Communications & Customer Service Officerin the management of business development for all programs and services provided by STA includingfixed-route, Rideshare, and Paratransit service. The Business Development Manager’s (BDM) primaryobjective is to increase ridership through the development of new pass programs with large organizations and increased pass sales sold through STA’s Group Sales channel. The position isresponsible for creating and implementing performance strategies that increase fare revenue andridership in all STA service categories. The BDM will collaborate with the Senior Communications & Marketing Manager and the Web Services Manager to identify outreach and communication strategiesto attract new business and increase overall pass sales and ridership. Field-based sales activity is animportant strategy to identify new business opportunities. Work requires knowledge of businessdevelopment, customer relationship management, data analysis, and interdepartmental collaborationto affect STA’s top key performance indicators: ridership and pass sales. The BDM provides supervisionto the Customer Support & Outreach Coordinator.

Education

• National Louis University

  Bachelor of Science - BS

Skills

• Loss Prevention
• Visual Merchandising
• Customer Experience
• Retail
• Merchandising
• Inventory Management
• Inventory Control
• Customer Service
• Income Statement
• Store Management
• Customer Satisfaction
• Forecasting
• Team Building
• Management
• Operations Management