Daina Jones
Head - IT End User Services
- Role
- Head - IT End User Services at Syngenta
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Daina Jones
Information Technology and Project Management professional with several years experience. Recognized for providing excellent customer service, ability to analyze and resolve complex issues, improve stakeholder relationships as well as working effectively with all levels of employees. I am a highly motivated and experienced team player, who consistently contributes, supports and assists others while also making time for my own professional development.
Experience
Head - IT End User Services
Jan 2024 — Present
As the Head of IT End User Services, I oversee the delivery of IT support and services to end users across Syngenta\'s global operations. My responsibilities include managing the IT service desk, ensuring efficient incident resolution, and driving continuous improvement in end-user experience.Additionally, I serve as the Platform Lead for ServiceNow, Syngenta\'s enterprise service management solution. In this capacity, I am responsible for the overall strategy for the ServiceNow platform. This includes ensuring alignment with business requirements, and driving adoption across the organization
Education
University of Nebraska at Omaha
MIS, Double major in Management Information Systems and Business Administration
2003 — 2007
University of Nebraska at Omaha
Bachelor's degree - Management Information Systems, Business Administration, Management Information Systems, General
2003 — 2007
Skills
- Team Leadership
- Change Management
- Business Process Improvement
- Itil
- IT Management
- Service Delivery
- Itil Basics
- Microsoft Office
- Program Management
- Operations Management
- Customer Relations
- Outsourcing
- Process Improvement
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