Mohammad Daim Abbas Khwaja
Store Manager @Dukin Donuts
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WORK HISTORY
Store Manager @Dukin Donuts
Jena, DE
Lead a dynamic team at Dunkin’, driving operational excellence and delivering outstanding guest experiences• Oversee daily store operations to ensure productivity, compliance, and optimal store appearance• Plan shifts, distribute tasks efficiently, and maintain high team engagement• Monitor and improve key business metrics through monthly evaluations with the area manager• Manage costs, protect profitability, and drive sales growth• Implement operational processes and routines in line with Dunkin’ standards• Provide regular constructive feedback, coaching, and mentoring to develop future team leaders• Ensure 100% guest satisfaction while maintaining top-quality products
EDUCATION
Technische Universität Ilmenau
Master's degree, International Business Economics
Iqra University (Official)
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
ABOUT MOHAMMAD DAIM ABBAS KHWAJA
Master’s student in International Business Economics at TU Ilmenau, with a BBA and hands-on experience in sales, business development, supply chain, and compliance. I turn market data into actionable strategies that improve efficiency, boost revenue, and enhance customer experience.Highlights: • 90% first-contact resolution in customer service,+20% customer satisfaction. • Exceeded sales targets and grew client base by 15%. • Skilled in market research, KPI tracking, and cross-cultural communication.Open to Working Student and Internship roles in business analysis, market research, and strategy across international environments.
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