Daidha Fitri Minsyari
Product Support - Tier 2 @PT Sentra Vidya Utama (SEVIMA)
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WORK HISTORY
Product Support - Tier 2 @PT Sentra Vidya Utama (SEVIMA)
Surabaya, ID
Support payment aggregator products - Conduct User Acceptance Tests and Implementation of solutions - Post-implementation support including bugs handling or tech support for relevant partners - Answer and solve customer\'s technical issues regarding product usage and feature acquisition- Create and manage SOP for operational and customer complaint workflow between the Company and customers- Creating FAQs and support documentation - Creating User Guide for customers.…
EDUCATION
BINUS UNIVERSITY ONLINE LEARNING
Bachelors degree
SMK Telkom Malang
Vocational High School
ABOUT DAIDHA FITRI MINSYARI
Hello Everyone, My name is Daidha Fitri Minsyari, currently I am 22 years old and still counting. I am a product support, a designer and customer experience enthusiast. My last education was at SMK Telkom Malang and currently pursuing my bachelor degree at Bina Nusantara University on Informatio System major. I have almost 3 years of experience in my career journey. Most of it was in Product Support where I am dedicating my work to support and engage customer of my company. I am interested to study about customers a lot and eager to learn anything related to it. Me myself already done some accomplishment at customer engagement and support that directly affecting the revenue of my company. However I am seeking for more opportunities for me to learn more and increase my own skill set for my future career development.
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