Dai Collins
Business Operations Manager @Worcester Bosch
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WORK HISTORY
Business Operations Manager @Worcester Bosch
Worcester, GB
Commercial lead for the Aftersales business, with full P&L ownership and accountability for service profitability, pricing strategy, and financial performance across B2C and B2B service portfolios.Lead the development and delivery of ARR growth strategies, value‑based pricing models, and service propositions that balance customer value with sustainable margin. Drive cost control, operating efficiency, and cash protection through strong financial governance, debt management, and performance reporting.Partner closely with senior stakeholders to shape commercial strategy, optimise service portfolios, and ensure all existing and new service models are profitable, scalable, and aligned to long‑term business objectives.
SKILLS
ABOUT DAI COLLINS
After Sales Business Operations Manager – Aftersales (Worcester Bosch)Commercial lead for the Aftersales business, with full P&L ownership and accountability for service profitability, pricing strategy, and financial performance across B2C and B2B service portfolios. I lead ARR growth strategies, value‑based pricing, and service portfolio optimisation, driving sustainable margin delivery through strong financial governance, cost control, and data‑led decision‑making. I partner closely with senior stakeholders to ensure service models are profitable, scalable, and aligned to long‑term business objectives.Experienced Regional Sales Manager with a strong track record in the mechanical and industrial engineering sector, bringing deep expertise across Plumbing, Renewable Energy, Energy Efficiency, Solar Thermal, and B2B environments. Commercially astute and technically credible, combining frontline sales leadership with pricing, profitability, and revenue growth expertise developed through senior operational roles.
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