Dina A

About Dina A

IT professional with a passion for building out and delivering top-tier, impactful technical support and training to team members and VIP’s. With a foundation in fostering rapport, repairing relationships, and strong technical expertise, as well as a background in white glove support, hardware and software repair, and swift deliverability. Skilled in Research, Management, IT Support, IT Security, Asset Management, and nearly 10 years of experience in tech. With a background in Social Psychology to support Teamwork, End-User Services, and Interpersonal Communication.

Experience

1. Senior IT Support Associate

   Attentive

   Mar 2022 — Present · New York, NY, US

   As a Senior IT Support Associate, adept at delivering efficient and friendly IT support, I excel in triaging and resolving Tier 1 and Tier 2 Service Desk issues within the Jira Service Desk environment. My role involves ensuring timely solutions, meeting SLAs, handling SaaS applications, and end-user hardware. I\'m well-versed in troubleshooting, as well as managing corporate IT environments, via extensive experience. Leveraging ITSM tools and maintaining comprehensive knowledge of major SaaS productivity tools, with nearly 10 years of experience working in Technology; I possess strong analytical skills, exceptional troubleshooting abilities across diverse operating systems, and a penchant for meticulous documentation. I thrive in collaborative environments, contributing actively while continuously seeking to learn and teach out learns where applicable.

Education

• University of Canberra

  Bachelor of Science - BS, Psychology

  2013 — 2014

• City University of New York-College of Staten Island

  PSYCHOLOGY

  2010 — 2014