David Gillard

Product Manager - m & s Com @Marks and Spencer

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2018 — Present

Product Manager - m & s Com @Marks and Spencer

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London, GB

EDUCATION

1999 — 2001

Uxbridge College

HND, Business Management

1992 — 1999

Bishop Ramsey

2 A-Levels, 2 A/S Levels, 10 GCSEs (including Maths and English A Grade)

SKILLS

Business Process ImprovementService ManagementService DeskProject DeliveryNon-Functional RequirementsService DeliveryRequirements GatheringBusiness AnalysisItil V3 Foundations CertifiedSlaIT OperationsStakeholder ManagementProject ManagementItilIT ManagementProblem ManagementManagementItil Process ImplementationTeam ManagementIT Service ManagementChange ManagementItil ImplementationBusiness ProcessItil ProcessRequirements AnalysisBusiness Process MappingIncident Management

ABOUT DAVID GILLARD

Intelligent, adaptable & customer focused individual with over 20 years’ experience of service management, business analysis, product ownership & project delivery across multichannel ecommerce, retail & marketing, using waterfall & AGILE methodologies.Proficient in the management & prioritisation of product backlogs, creation of user stories, requirements engineering & business process modelling (BPM). Excellent written & verbal communicator, with proven record of building effective relationships with both business & technical teams & influencing decisions at all levels. Experienced at delivering great customer service & ensuring KPIs & business priorities are met effectively in fast paced, often highly pressurised environments

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David Gillard — Product Manager - m & s Com at Marks and Spencer in London, GB | Unifers