Dagan C.

About Dagan C.

Decorated ServiceNow Architect reducing the need for human intervention in customer issues. Armed with experience and a B.B.A. in Information Systems, automation is no longer out of reach.

Experience

1. Senior Servicenow Architect

   Booz Allen Hamilton

   Jul 2023 — Present

   Led architecture and implementation of the Vulnerability Response (VR) modules for a major DoD client, enabling automated vulnerability lifecycle management across hundreds of thousands of host devices.Engineered a resilient failover mechanism for scripted assignment rules, proactively submitting the design as a product enhancement to ServiceNow for potential adoption into baseline functionality.Designed a scalable solution to associate FISMA systems with Configuration Items (Cis) without Continuous Authorization and Monitoring (CAM) commitment.Developed a data-driven assignment model aligned to FISMA boundaries, significantly reducing manual triage and saving hundreds of analyst hours per month.Built PA workspace dashboards for ISSOs and vulnerability analysts to monitor SLA compliance, risk posture, and remediation KPIs by FISMA boundary, increasing visibility and accountability across teams.Directed upgrade strategy and UAT cycles for the VR module to ensure platform compatibility, stability, and regression-free deployments across multiple ServiceNow releases.Supported pre-sales and solution architecture for enterprise-scale ServiceNow engagements including ITSM, ITOM, SecOps, IRM, and SPM solutionsActed as a technical SME in the Security Operations, advising federal and commercial clients on RFP responses, platform capability alignment, and roadmap strategy.

Education

• Columbia State Community College

  Associate of Science - AS, Information Systems

  2016 — 2017

• Middle Tennessee State University (MTSU)

  Bachelor of Business Administration - BBA, Computer and Information Systems Security/Information Assurance

  2018 — 2020