Daedre Gage
Dynamic, Energetic, Results Oriented Service Delivery Leader and People Developer
- Role
- Senior Customer Success Manager at Stavvy
- Location
- Twin Falls, ID, US
- LinkedIn followers
- 500 followers
About Daedre Gage
Allow me to introduce myself! My name is Daedre, pronounced “day-dree”. I’ve been in…
Experience
Senior Customer Success Manager
Dec 2024 — Present
Managed a high touch onboarding & implementation process while maintaining a strategic consultative role for large enterprise clients within the mortgage origination and servicing spaceMonitor customer health for 48 assigned customers, taking proactive action based on gathered information and data analyticsOngoing collaboration with the Stavvy internal account team and external customer stakeholders in the creation and maintenance of an Account Plan detailing their immediate and future needs, desired business outcomes and success metricsMaintain accurate internal customer records on 48 assigned accounts to support reporting back to the businessManage the renewal records, communications and negotiations with both internal and external stakeholdersMaintain product expertise, staying up to date on the roadmap, product releases and managing customer feature requests and feedback.
Skills
- Account Management
- Change Management
- Call Center
- Business Process Improvement
- Leadership
- Negotiation
- Salesforce.com
- B2b
- Product Management
- Sales Operations
- Mortgage Lending
- Customer Service
- Sharepoint
- Training
- Strategic Planning
- Business Development
- Call Centers
- Process Improvement
- Executive Management
- Business Analysis
- Software Documentation
- Management
- Team Building
- Program Management
- Project Planning
- Quality Assurance
- Team Leadership
- Vendor Management
- Project Management
- Start-Ups
- Banking
- Crm
- Risk Management
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