Jay D
Senior Salesforce Developer | Master\'s in Computer Science
- Role
- Senior Salesforce Developer at Hewlett Packard Enterprise
- Location
- Glassboro, NJ, US
- LinkedIn followers
- 500 followers
About Jay D
I’m a Data Engineer who builds reliable, scalable, and cloud‑native data platforms that…
Experience
Senior Salesforce Developer
Dec 2022 — Present · Houston, TX, US
Worked with product team and IT to make updates and changes to product pricing.• Created, adjusted, and maintained SFDC and related apps meta-data and data for records, reports, dashboards, etc.• Worked closely with the functional teams and client resources to ensure the system meets the needs of the client.• Design and implement custom Salesforce solutions using LWC, Sales Cloud, and Service Cloud to optimize business processes and improve customer engagement.• Managed Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.• Develop and configure Sales Cloud features such as lead management, opportunity tracking, and forecasting using LWC to enhance sales team performance and productivity.• Customize Service Cloud functionalities including case management, knowledge base, and service contracts with LWC to streamline customer support operations.
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