Dana Ciobanu
Director Business Transformation @Moneris
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WORK HISTORY
Director Business Transformation @Moneris
Leading multi-channel customer onboarding experience revamp; a top 5 corporate priority in 2023 Successfully proposed and implemented new customer immersion framework within organization focusing on UX design iterations based on real user testing; serving as blueprint for future initiatives Established role for E2E service designers embedded in product verticals, aligned with McKinsey Agile playbook; expanding accountability for customer journey and experience for 4 products Drove team adoption of Agile principles and philosophy for all engagements, including running daily stand-ups, weekly planning sessions and retrospectives as needed Led team through validating need & building business case for knowledge management transformation at Moneris. This included vendor assessment and selection, as well as managing implementation with minimal resources Chaired Women’s Group network at Moneris and worked with Diversity, Equity and Inclusion leadership to create space for constructive conversations, psychological safety, as well as encourage mentorship practices
EDUCATION
National University of Political Studies and Public Administration
Masters, Project Management
University of Bucharest
Bachelor, International Relations and European Studies
University of Toronto
Lean Six Sigma
Schulich School of Business - York University
Lean Operational Excellence for Service Organizations
SKILLS
ABOUT DANA CIOBANU
Customer and Employee Satisfaction advocate with a real appreciation for the complexity…
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