Dacia Rojas
Executive Support - Desk Support Analyst
- Role
- Technical Support Analyst at Metropolitan Transportation Authority
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Dacia Rojas
Versatile CompTIA A+ and Security + certified IT Professional with 3 years of technical experience and combined with 10 years customer service. Proven ability in Incident Management using ServiceNow/ Ivanti HEAT ticketing systems, hardware and software troubleshooting, and technology process documentation. Eager to expand technical expertise and grow within a dynamic IT environment. Bilingual (Spanish/English).
Experience
Technical Support Analyst
Metropolitan Transportation Authority
Mar 2026 — Present · New York, NY, US
Education
NPower
Information Technology Training
Kingsborough Community College
Associate's degree, Graphic Design
2014 — 2016
City Tech, CUNY
Bachelor's degree, Communication Design
2017 — 2019
NPower
Path2Tech - Full Stack App Development
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