Da Shanna Morgan

About Da Shanna Morgan

Over the last 20 years, I have worked with multiple technology companies in a number of capacities. A few key roles include Inside Sales Lead, Project/Campaign Coordinator, Account Executive, and Training Specialist. Each of my roles involved relationship building, account retention, growth strategy and customer satisfaction. I have contributed to the pipeline of some of the biggest companies in the world and I am comfortable engaging with C level executives. In addition to generating pipeline in the enterprise space, I have also worked with mid-sized and small businesses across the United States.

Experience

1. Retention Account Manager - Sled

   Lumen Technologies

   Jan 2022 — Present · US

   Managing retention activities for Inside Sales clients within the assigned account base, including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience.Actively participate in Federal funding programs like USAC E-Rate and RHC that may apply to assigned base. Processing timely bids for program accurately and within compliance guidelines and Federal standards Carefully monitor expiring services and contracts and uncover opportunities to generate additional revenue through up-sellingFacilitate customer order requests for moves, adds, changes, as well as local services

Education

• Rio Salado College

  Certification, Computer Technology/Computer Systems Technology

  2004 — 2008