D Ragavi
Software Engineer- Tech Mahindra Genesys Cloud IVR Developer and Supporter|5x certified Genesys Developer|REST API|CCaaSS|
- Role
- Software Engineer at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About D Ragavi
I am a skilled Genesys Cloud CX developer experience in designing, implementing, and optimizing contact center solutions. Proficient in API integrations and customizing user interfaces to enhance customer engagement and operational efficiency.Responsibilities:Design and Configure Call Flows: Develop and configure call flows using Architect, including IVR, routing strategies, and call treatment.Multi-Channel Configuration: Set up call flows, email routing, SMS channels, and chatbots to optimize customer interactions.Script Development: Create and maintain Genesys scripts for chat, email, and voice communications.System Management: Configure and manage the Genesys Cloud environment, overseeing user roles, permissions, queues, and routing settings.Integration with Enterprise Systems: Integrate Genesys Cloud with CRM systems, databases, third-party APIs, and other enterprise applications.Testing: Conduct unit testing, system integration testing, and end-to-end testing of developed solutions.Optimization: Enhance routing strategies, call flows, and other configurations to improve efficiency and customer experience.Compliance and Security: Ensure all solutions adhere to industry regulations, data protection laws, and security standards.Collaboration: Work closely with other IT teams to ensure seamless integration and deployment of solutions.Documentation: Develop and maintain comprehensive documentation of system configurations, custom developments, integrations.Continuous Learning: Stay current with the latest Genesys Cloud features, updates, and best practices.
Experience
Software Engineer
Oct 2024 — Present
I\'m thrilled to announce that I\'ve started a new chapter in my career as a Software Engineer at Tech Mahindra, Australian unit! I’ll be focusing on Genesys Cloud, and I can’t wait to contribute to the amazing projects ahead.Thank you to everyone who has supported me on this journey so far! Looking forward to the new challenges and opportunities this role brings.
Education
Gokaraju Rangaraju Institute of Engineering and Technology
Bachelor of Technology, Electronics and Communication
2019 — 2023
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