Dlaina Harton
Home Health Aide @ Care Connect Plus, LLC | Healthcare Management
- Role
- Custoemr Experience & Operations Associate at Unifi
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Dlaina Harton
Proactive and empathetic professional with a strong foundation in healthcare management…
Experience
Custoemr Experience & Operations Associate
Aug 2023 — Present · Detroit, MI, US
Resolved passenger inquiries and issues with a 95% first-contact resolution rate, enhancing overall customer satisfaction.•Communicated flight schedules, delays, and cancellations accurately, reducing passenger confusion and improving preparedness.•De-escalated conflicts professionally and empathetically, achieving a 30% reduction in escalated incidents.•Coordinated with airport operations and ground staff to streamline workflows, contributing to a 15% increase in boarding efficiency and improved on-time departures.•Supported compliance with airline and TSA protocols, ensuring smooth operations and adherence to safety standards.
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