D. Danielhrsdcustom Scripting Bpcfsoitsmitbmitamitomcmdbcsdmspm
Designed and implemented HR Case Management and HR Knowledge Base to improve HR service efficiency and self-service capabilities. Managed HR Document Management, ensuring compliance with data retention policies lifecycle
- Role
- Senior Servicenow Consultant at Elevation Church
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior Servicenow Consultant
Apr 2023 — Present · US
Conducted comprehensive client assessments and collaborated to develop phased CSDM roadmaps aligned with organizational goals, with a focus on leveraging the ServiceNow CSM application.• Orchestrated cloud-based Service Mapping, emphasizing the integration of ServiceNow capabilities.• Provided expert guidance in building fundamental ITSM capabilities within ServiceNow, specializing in incident management, change management, and service catalog development using the CSM application.• As a Senior ServiceNow Consultant, you\'ve led projects involving the design and implementation of Discovery.• Designed and implemented customer success strategies, leveraging the robust capabilities of the ServiceNow CSM platform to drive retention, upsell opportunities, and overall customer advocacy.• Specialized in optimizing field service operations by integrating FSM platforms with the ServiceNow CSM application, streamlining scheduling, dispatching, and monitoring activities to enhance service delivery and customer satisfaction.• Utilized AI language models and chatbots within the ServiceNow CSM environment to optimize prompts and enhance customer engagement and satisfaction.• Led the design and implementation of ServiceNow CMDB, Asset, Change Management, and Configuration Management solutions.• Orchestrated cloud based CMDB mastery with a distinct emphasis on ServiceNow CMDB.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.