Deniesha Beverly
Hardworking, detail-oriented young adult aspiring to make a difference in the lives of others
- Role
- Customer Technical Support Associate at The Home Depot
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Deniesha Beverly
A graduate of the Year Up program in addition to obtaining my Associate\'s at Atlanta Tech…
Experience
Customer Technical Support Associate
May 2021 — Present
Proficiently navigate through multiple systems to provide product support, troubleshooting, technicalsupport. Aid users in troubleshooting account access concerns to include, password resets, application support and billing details. Participate in meetings for professional development and updates in the organizational process leading to the development of a new game for new hires during training. Address and resolve 5-15 customer complaints empathetically and professionally, build rapport withcustomers while providing substantial customer service each day, boosting customer satisfaction by 30 points. Maneuver through complex inquiries with the goal of first call resolution utilizing expert levelcommunication skills, consistently scoring above 90th percentile in the SLR. Display analytical skills in understanding complicated issues quickly and with urgency.
Education
Atlanta Technical College
Associate's degree, Information Technology
2018 — 2020
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