Cyrus Howells
ITSM Sr. Process Engineer at Duquesne Light Company; ITIL v4 Managing Professional
- Role
- Itsm Sr Process Engineer at Duquesne Light Company
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Cyrus Howells
A proven leader in process and IT service management with consistent success leading service management improvement efforts. A broad level of experience across all aspects of technology management with experience in the energy, financial and healthcare industries. An active member of the support Industry as a board of director for itSMF USA, manager of the itSMF Utilities Community of Interest, past president of the Pittsburgh HDI Chapter and experienced speaker. Specialties- Service Management and Delivery - Service Level Management - ITIL Process Management - Process Modeling and Governance - Change Management - Incident Management - Problem Management - Service Desk Operations - Desktop Management - Cherwell Service Management system Certifications- Lean Six Sigma Green Belt - Lean IT Foundations - ITIL v3 foundation - ITIL Service Strategy - ITIL Service Design - ITIL Service Transition - ITIL Service Operations - ITIL Continual Service Improvement - ITIL Managing Across the Lifecycle - ITIL Expert - ITIL Managing Professional
Experience
Itsm Sr Process Engineer
Apr 2020 — Present
Education
Penn State University
EET, Electrical Engineering
1979 — 1981
Frostburg State University
BS, Business Management
1982 — 1994
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.