Cyrus Esperanza
IT Professional | USAF Veteran | Active Secret Clearance | CompTIA SEC + | CHMSP
- Role
- Jr Service Delivery Engineer at Sterling Ideas Inc
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Cyrus Esperanza
RIVR: Co-Founder, C.O.O, Exec. VP of Marketing/ Technology - Setting a new…
Experience
Jr Service Delivery Engineer
Feb 2024 — Present · Tampa, FL, US
Focuses on applying documented procedures- Uses specific technical tools- Providing excellent customer support- Supports client staff and team- Ticket system navigation- Remote support- Onsite client visits to troubleshoot/ install equipment- Computer building- Learn, apply, and update SOP\'s- Active Directory- Managed 365
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