Cyril Jackson Tecson
Disputes Operations Manager @ SeatGeek | Certified ScrumMaster
- Role
- Manager, Disputes Operations at SeatGeek
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Cyril Jackson Tecson
As a Disputes Operations Manager at SeatGeek, I leverage my 8+ years of experience to optimize and develop scalable processes for global card transaction cycles within e-commerce platforms. I bring efficient impact tracking across processes, transactions, and performance to improve operational excellence, drive top-notch payments infrastructures, and ensure compliance.I have a proven record of leading and coaching a high-performing team of trust and safety professionals, collaborating with cross-functional teams, and advising senior/executive teams to drive strategic efforts. Some of my proudest moments include establishing rigorous reporting on the latest trends and risky behavior among payment platform users, designing and implementing KYC guidelines to minimize illegal activities, achieving outstanding CSAT scores and uptime rates, and developing corporate objectives and KPIs. I am passionate about creating a safe and secure environment for customers and merchants, and delivering value and innovation in the payments field.
Experience
Manager, Disputes Operations
Nov 2022 — Present
Education
West Los Angeles College
Associates in Arts, Psychology
California State University, Los Angeles
Bachelors of Arts, Psychology
The Chicago School of Professional Psychology at Los Angeles
Master of Arts (M.A.), Industrial and Organizational Psychology
Skills
- Microsoft Office
- Sales
- Store Management
- Time Management
- Cashiering
- Retail
- Team Leadership
- Visual Merchandising
- Call Centers
- Loss Prevention
- Risk Management
- Recruiting
- Inventory Management
- Inventory Control
- Data Entry
- Customer Satisfaction
- Training
- Customer Service
- Merchandising
- Retail Sales
- Management
- Microsoft Excel
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