Cyril Jacob

About Cyril Jacob

Analytical and results-driven Customer Success & Account Manager with 3+ years of experience at Amazon, leading large-scale retail automation, vendor optimization, and returns reduction initiatives across the fashion category. Known for translating data insights into measurable business impact, I have driven over $7M in annual cost savings through catalog automation, packaging optimization, and process efficiency programs.At Amazon, I’ve collaborated across global retail and technology teams to close automation gaps, build vendor self-service dashboards adopted by 90%+ of partners, and enhance the accuracy of Generative AI (RUFUS) models through robust data validation and Trust & Safety initiatives. My background in marine engineering further strengthens my ability to apply structured problem-solving, predictive maintenance, and process optimization in dynamic, high-stakes environments.I am passionate about using data-driven strategies, automation, and AI collaboration to elevate vendor performance, streamline operations, and deliver exceptional customer outcomes

Experience

1. Account Manager

   Amazon

   Aug 2022 — Present · Bengaluru, IN

   Managed end-to-end automation programs across 31 fashion vendors, optimizing catalog structures and reducing manual updates•Developed a Self-Service Dashboard, leading to 91% vendor adoption and measurable returns reduction across the vendor network•Collaborated with global retail and tech teams to identify automation gaps, partnering with Sapien Tech to scale fixes across systems•Instituted process controls and SOPs, improving vendor compliance by 40%•Enhanced search relevance and response reliability in Alexa Shopping through data alignment and automation fixes.•Partnered with NLP and content teams to improve RUFUS AI accuracy via real-time quality validation•Created error-tracking dashboards, reducing manual review time by 6 hours weeklyAchievements:• Realized $6.99M in cost savings through catalog and image optimization• Drove $150K in packaging efficiency savings via design and material change initiatives• Implemented vendor training programs, improving process adherence and data accuracy• Delivered 20% throughput improvement by mentoring associates and optimizing workflow• Closed Kappa metric gaps through targeted SOP and training improvements

Education

• Gojan School Of Business And Technology

  Bachelor's degree

  2010 — 2014

• Amet University Chennai

  Graduate Mechanical Engineer

  2015 — 2016

Skills

• Timely Decision Making
• Motivational Speaking
• Highly Motivated Self-Starter
• Problem Solving
• Team Building
• Microsoft Office