Cyril Cherian

Director - Principal Consultant - Global Domain Presales @FICO

Hyderabad, TG, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Director - Principal Consultant - Global Domain Presales @FICO

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Hyderabad, IN

EDUCATION

2010 — 2012

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (MBA), MPE - Management Programme For Executives

1994 — 1997

Osmania University

Bachelor of Commerce (B.Com.), Commerce

SKILLS

ManagementOperations ManagementVendor ManagementFinancial ServicesBusiness Process ImprovementManagement Information Systems (Mis)Call CenterCredit CardsRelationship ManagementDebt ManagementCall CentersCustomer Relationship Management (Crm)Operational RiskBusiness AnalysisBusiness Relationship ManagementBankingRisk ManagementTeam ManagementCredit RiskCreditLoansRetail Banking

ABOUT CYRIL CHERIAN

Transforming Credit Risk & Collections | Driving Operational Excellence | Delivering Measurable Business ImpactI’m a global business consulting leader with over 2 decades of experience across credit risk, collections, and operations—specializing in delivering strategic business operations transformation and performance improvement for financial services institutions worldwide.Currently a Principal Consultant (Director) at FICO, I advise business leaders across APAC, EMEA, LATAM, and North America—leveraging data, analytics, and FICO’s platforms to solve complex credit challenges, streamline operations, and unlock sustainable value. Proven Business Impact• R1.41B in realized benefits for a top African bank through credit transformation• GBP 150M+ in gross credit loss savings for Citi UK during the global financial crisis• 78% reduction in customer onboarding time at HSBC, improving speed and experience• Seamless post-acquisition transition at TCS, expanding EMEA footprint across What I Bring to the C-Suite• Deep domain expertise in collections, credit operations, and business process improvement• Strong track record in transforming operations with future-ready operating model and platform.• Hands-on experience delivering cross-geo programs with consistent, quantifiable results• Effective partner for domain-led pre-sales and strategy consulting Recognitions & Leadership• FICO Extraordinary Impact Awards (FY20 & FY21) – CEO recognition for client success• TCS Chairman’s Award (2011) – Transition & performance leadership• Citigroup Innovation Award (2009) – Credit loss reduction held senior operational roles at Citigroup, HSBC, and TCS-eServe, leading high-performing teams across offshore and onshore setups. Certified Six Sigma Green Belt & COPC professional with extensive cross-geo exposure. Let’s connect if you’re seeking transformation across credit risk, collections, or customer operations—and want to achieve meaningful results through strategy, insights, and disciplined execution. Thought Leadership: FICO Blog

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Cyril Cherian — Director - Principal Consultant - Global Domain Presales at FICO in Hyderabad, TG, IN | Unifers