Cynthia Young
Agile Transformation Leader; Product Management; Digital Transformation; PMO Leader; Corporate Strategy
- Role
- Enterprise Agile Coach at USAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Cynthia Young
Agile leader that empowers organizational senior leaders and staff with the knowledge and executable steps necessary to catapult the organization forward in the agile transformation.
Experience
Enterprise Agile Coach
Mar 2025 — Present
Facilitates SAFe® 6.0 AI-empowered certification training courses, enabling consistent adoption of Lean-Agile principles and AI-empowered technology across multiple Agile Release Trains (ARTs) and the enterprise. · Built an internal Agile coaching capability, reducing reliance on external consultants by 40%, while scaling a suitable coaching model.· Actively coach 400 Scrum Masters/Team Coaches and Release Train Engineers/ART Coaches, strengthening delivery across the enterprise.· Drive continuous improvement using flow, delivery, and quality metrics (cycle time, predictability, throughput, velocity), enabling business leaders to make data-informed decisions and improve delivery outcomes.· Provide 1:1 and team coaching across Scrum, Kanban, and SAFe teams, supporting Product Owners, Product Managers, RTEs, and senior leaders.· Designs and delivers Agile training programs and microlearning content, increasing organizational understanding of Agile values, principles, and best practices. Most recently. delivering microlearning to 1,500 teammates and contractors via Zoom.· Builds trusted partnerships with business and IT stakeholders, aligning Agile execution with strategic objectives and clearly communicating progress, risks, and outcomes.· Supports large-scale Agile transformations, coaching value streams, agile release trains, teams, and leaders through mindset shifts and embedding Agile practices into day-to-day delivery.· Champions a culture of transparency, collaboration, and empowerment, enabling high-performing, self-organizing teams.· Acts as a change agent by influencing leadership behaviors and decision-making to reinforce Agile ways of working.· Rescued stalled Agile SAFe training program, restoring agile team confidence and delivering measurable outcomes within five months by delivering training to over 250 teammates
Education
Fisk University
Bachelor of Science - BS, Business Administration - Financial Economics
University of Phoenix
Master of Business Administration, Business Administration and Management, General
2005 — 2007
Fisk University
Bachelor of Science, Business Administration and Management, General
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