Cynthia Vlad
Head of Operations @Forage Mail Yc S21
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WORK HISTORY
Head of Operations @Forage Mail Yc S21
New York, NY, US
Owned customer support operations, implementing and managing Intercom as our help desk platform to ensure fast, high-quality responses.• Built and maintained our Help Center and automated workflows that improved resolution speed and reduced ticket volume.• Analyzed support data to identify recurring issues and collaborated with Product and Engineering to develop improvements.• Operationalized growth experiments end to end (defining hypotheses, coordinating execution, and evaluating outcomes to guide strategy).• Managed a team of virtual assistants executing growth and support initiatives.• Sourced and closed strategic partnerships.• Led business operations, including payment systems, email marketing campaigns, and communications across the entire customer lifecycle.
EDUCATION
Binghamton University
Bachelor's of Science, Cell & Molecular Biology, Minor in Health and Wellness Studies
Townsend Harris High School
Advanced Regents Diploma
Albert Einstein College of Medicine
Doctor of Medicine - MD
ABOUT CYNTHIA VLAD
Head of Operations
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