Cynthia Teranishi

About Cynthia Teranishi

I am an accomplished, diversely-skilled Credit Union professional with 20+ years…

Experience

1. Member Consultant Iii Digital Advisor

   BECU

   Jan 2015 — Present

   BECU is Washington\'s leading and largest community credit union. As a member-owned, not-for-profit financial cooperative with more than members, BECU is guided by the credit union principle of \"people helping people.\"• Top producer in supporting member growth, financial sales and loan origination objectives. Consistent recipient of 100% Net Promoter Scores indicating delivery of exceptional customer service.• Comprehensively communicate benefits, features and operating model to membership.• Facilitate monthly team meetings; mentor and train employees to develop strong member service, sales and operation skills.• Work closely with manager to establish objectives. Implement plans; assess results, and report on outcomes. • Conduct mock job interviews with Bellevue College students to empower and prepare students to enter the job market.

Education

• University of Washington

  Bachelor of Arts

• University of Washington

  UW Extension Program

• Capella University

  Master of Science

  2008 — 2011

Skills

• Employee Benefits
• Program Management
• Project Coordination
• Interviewing
• Social Media
• Organizational Development
• Social Media Sourcing
• Time Management
• Budgets
• Hris
• Community Outreach
• Strategic Planning
• Employee Relations
• Analysis
• Onboarding
• Sourcing
• Talent Management
• Employment Law
• Workforce Planning
• Recruiting
• Strategic Thinking
• Full Cycle Recruiting
• Budget/Statistical Reporting
• Management
• Screening
• Hiring
• Interviews
• New Hire Orientations
• Leadership
• Human Resources