Cynthia Randolph
Sr. Experience Product Manager at TIAA
- Role
- Experience Product Manager at TIAA
- Location
- Concord, NC, US
- LinkedIn followers
- 500 followers
About Cynthia Randolph
Senior Banking Professional with experience in Product Management, Product Development/ Project Management, Marketing/Segment Management and Strategy Consulting. Proven ability to design business, product, and customer level strategies and tactics to increase sales and grow share of wallet. Adept at partnering with customers and across lines of business, and organizing strong cross-functional teams to brainstorm, evaluate and implement technical and non-technical banking solutions. Extensive experience developing training materials, procedures and communications to help sales/service personnel and customers understand product and program features.Specialties: Product Management | Product Development | Deposits Strategy | Small Business Segment Management | Payments | Debit and Prepaid Card Management |Marketing & Program Management | Project Management | Team Building | Competitive Research & Analysis
Experience
Experience Product Manager
Sep 2019 — Present · Charlotte, NC, US
Education
Pfeiffer University
MS, Organizational Leadership & Change Management
2006 — 2009
Virginia Commonwealth University
B.S., Business Administration & Management
1984 — 1986
Scrum Alliance
Certified Scum Production Owner
2017
Skills
- Product Management
- Process Improvement
- Financial Services
- Strategy
- Banking
- Relationship Management
- Segmentation
- Cross-Functional Team Leadership
- Management
- Team Building
- Training
- Retail Banking
- Analytics
- Leadership
- Program Management
- Wealth Management
- Vendor Management
- Portfolio Management
- Competitive Analysis
- Customer Experience
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