Cynthia Q.

About Cynthia Q.

With two decades of experience across Salesforce and IBM, I have served as a C-level trusted consultant, driving technology solutions for large High-Tech and Financial Services organizations. I guide enterprises turn the \"Art of the Possible\" into scalable, revenue-generating reality. My strength lies in combining the rigors of a Salesforce Certified Technical Architect (CTA) with the strategic foresight required to lead an AI Center of Excellence. Such as launching the \"Smart Sales Enhancer Anywhere\"(SSEA) accelerator (a sales enhancing AI Agent), and serving as a member of Partner Advisory Board(PAB) of Agentforce Financials (FSC) and Agentforce Services (SC) influencing the Salesforce product roadmap. I focus on building AI that is grounded, governed, and goal-oriented: Designing MAS frameworks on Salesforce Agentforce: Scaling delivery teams and AI governance models: Partnering with CxOs to define AI transformation roadmaps: Sharing patterns and best practices in \"Designing Salesforce Agents.\"Let’s connect to discuss the future of Agentic AI and enterprise transformation.

Experience

1. Sr Director Salesforce Agentic Ai Coe Lead, Chief Architect- Financial Services

   Capgemini

   Jan 2025 — Present

   Devise strategy and delivery of Agentic AI solutions for Financial Services, create operation model to establish trusted architect of next-generation AI-enabled customer experiences. • : Defining and creating practices to scale delivery. • : Architecture designed/built and launched Smart Sales Enhancer Anywhere (SSEA), a multi-agent accelerator showcased at Dreamforce 2025 and presented to Salesforce global leadership. • : Selected to Partner Advisory Boards (Agentforce Financial Services & Agentforce Service Cloud). • : Created GTM strategy for Insurance and Banking Agentic AI offerings and solutions for Marketing, Sales and Customer Engagement Center. • & : Advised C-suite financial services leaders on AI strategy. Co-authored \"Designing Salesforce Agents\" and led panel at Dreamforce 2025 on AI-driven Lead Management.

Education

• Massachusetts Institute of Technology

  Massachusetts Institute of Technology, Machine learning

• Western University

  Master of Science - MS, Computer Science

Skills

• Subversion
• Websphere
• Jms
• Salesforce.com Implementation
• Jdbc
• Servlets
• Xml
• Strategy
• Bpel
• Sql
• Hibernate
• Service-Oriented Architecture (Soa)
• Weblogic
• Ejb
• Middleware
• Wsdl
• Eai
• Oracle
• Java
• Struts
• Integration
• Xslt
• Solution Architecture
• Jsp
• Agile Methodologies
• Team Building
• Microsoft Sql Server
• Design Patterns
• Databases
• Db2
• Eclipse
• Spring
• Soa
• Salesforce.com
• Business Process Design
• Soap
• Ibm Db2
• Java Enterprise Edition
• Enterprise Software
• Websphere Portal