Cynthia Gardenhire

Client Relations Program Manager Reporting & Analytics Manager @Wildfire Defense Systems, Inc.

Bozeman, MT, US

Achieve all contractual service level objectives for 17 insurance carrier clients in the US and Canada,$25M annual revenue• Responsible for overall business administration of 2 departments including budget oversight• Lead Project Managers in client relationship building strategies to ensure client satisfaction and retention• Negotiate client contracts to meet scope, schedule and budget• Oversee all corporate data set pulls through Power BI development for client reporting • Create, evaluate and adjust KPIs to ensure financial goals are achieved• Partner with senior leadership to identify, analyze and accelerate strategies for growth• Deliver deadline-driven actionable strategies and process improvement projects to executive leadership• Mentor and facilitate the professional growth of the Professional Services Team • Establish goals and competencies for semi-annual performance reviews • Partner with Field Services Division to forecast and plan operational resource positioning based on wildfire outlook • Collaborate with duty officers on proportionate and timely response• Analyze client loss exposure by wildfire incident on proprietary software • Ensure timely quarterly subscription fee invoicing, monitor aging

Arizona State University

Bachelor of Science