Cynthia V.
Native Spanish Speaker; BA in Chemistry; Licensed Hearing Instrument Specialist
- Role
- Hearing Instrument Specialist & Ks Operations Lead at Injoy Hearing
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Cynthia V.
As a bilingual (English/Spanish) Licensed Hearing Instrument Specialist in Kansas, I blend clinical expertise with genuine human connection. My background in chemistry taught me precision and problem-solving, but it\'s the relationships I build with patients that truly drive my work.I believe exceptional patient care goes beyond technical skills—it\'s about listening, educating, and empowering people to improve their quality of life. My approach combines strong communication, consultative sales experience, and a commitment to making hearing healthcare accessible and comfortable for every patient I serve.Beyond audiology, I\'m passionate about education advocacy, particularly supporting underrepresented minority students in accessing opportunities that can transform their futures. I\'m constantly seeking ways to grow both professionally and personally, whether that\'s expanding my clinical knowledge or deepening my impact in the community.When I\'m not in the clinic, you\'ll find me behind a camera capturing moments, training my dogs, getting lost in audiobooks, or creating scrapbooks that preserve memories. These creative outlets keep me balanced and remind me why human connection matters so much.I\'m always open to connecting with fellow healthcare professionals, advocates, and anyone passionate about making a difference.
Experience
Hearing Instrument Specialist & Ks Operations Lead
Apr 2024 — Present · Overland Park, KS, US
Leading E-Commerce Telecare Operations | Bridging Technology & Patient CareSpecialized in scaling remote hearing care delivery through seamless integration of clinical expertise and digital commerce. I manage end-to-end patient journeys—from initial consultation through insurance billing—leveraging a comprehensive tech stack to deliver exceptional outcomes.Core ExpertiseRemote Patient Care: Providing personalized hearing healthcare through telehealth platforms, ensuring patients receive clinical-grade service from anywhereRevenue Operations/Order Fulfillment: Driving sales growth through HubSpot CRM optimization, Stripe and Shopify payment processing, and strategic workflow managementClinical Programming: Proficient across all major hearing aid programming platforms (Phonak Target, Starkey ProFit, Signia Connex, Resound Smart Fit, Oticon Genie 2, Widex Compass GPS)E-Commerce Infrastructure: Managing Shopify storefronts, ShipStation and Katana inventory systems, and Sycle.net practice managementInsurance & Credentialing: Navigating complex 3rd party billing, MedRx systems, and provider credentialing processes, Voc Rehab assistance Digital Marketing: Optimizing Google Business presence to drive patient review acquisitionCombining healthcare compliance with e-commerce agility to make hearing care accessible and affordable.
Education
Kansas City Kansas Community College
Bachelor of Arts in Chemistry
2011 — 2013
University of Missouri - Kansas City
Bachelor’s Degree, Chemistry
2013 — 2016
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