Cynthia Capodagli
Operations Executive | Project Management | Process Improvement | Software Implementation | Workforce Management
- Role
- Process Engineering at Charter Communications
- Location
- Monroe, CT, US
- LinkedIn followers
- 500 followers
About Cynthia Capodagli
Business leader with extensive experience implementing solutions to achieve business…
Experience
Process Engineering
Apr 2019 — Present · Stamford, CT, US
Developing and implementing process standards, leading end-to-end SLA improvements and managing process adherence to improve the customer experience and achieve key performance metric goals. Driving Field Operations process standards to improve efficiency and consistency in end-to-end project management, installations, service issue resolutions, and ongoing support. Leading teams of cross-functional subject matter experts to collaborate and align on process improvement initiatives: project management, process development, pilot coordination, key metrics and implementation. Sponsoring system/tool initiatives with development of high-level vision as well as detail-oriented focus to effectively implement solutions. Mentored intern. Developed project management reference guide and presented to team of interns. In addition to supporting Managed WiFi, assumed responsibility for Unified Communications Hospitality/Campus, GPS job points assessment, Enterprise order improvements and several other processes. Led Regional Director of Field Operations – Enterprise Meetings and Managed WiFi Operational Steering Committee: outlined, prioritized and drove improvements.
Education
University of Connecticut
Bachelor of Arts
Skills
- Business-to-Business (B2b)
- Program Management
- Strategic Planning
- Sales Operations
- Sales Process
- Training
- Customer Satisfaction
- New Business Development
- Business Process
- Process Improvement
- Sap
- Account Management
- Change Management
- Customer Relationship Management (Crm)
- Strategy
- B2b
- Integration
- Project Management
- Consulting
- Leadership
- Sales
- Enterprise Resource Planning (Erp)
- Solution Selling
- Operations Management
- Business Development
- Business Analysis
- Business Process Improvement
- Sdlc
- Team Building
- Management
- Cross-Functional Team Leadership
- Team Leadership
- Analysis
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