Cynthia Ruiz-Turney
Customer Relationship Advocate @Fidelity Investments
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WORK HISTORY
Customer Relationship Advocate @Fidelity Investments
Westlake, TX, US
Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
EDUCATION
Texas Woman's University
Master of Business Administration - MBA
Richland College
Associate of Science (AS)
Texas Woman's University
Bachelor of Business Administration (B.B.A.)
SKILLS
ABOUT CYNTHIA RUIZ-TURNEY
At Fidelity Investments, the focus is on providing remarkable client service, a commitment that resonates deeply with my role as a Customer Relationship Advocate. With expertise in financial concepts and a solid foundation in client resolution, honed during my time as an Auto Injury Claims Specialist, I adeptly navigate a spectrum of client queries, from facilitating trades to supporting digital platform inquiries. Collaborating with a dedicated team, we\'ve established a personalized approach that empowers our clients, ensuring their financial inquiries are addressed with both precision and empathy. This synergy between analytical skills and client care underpins our mission to deliver a seamless service experience, enhancing Fidelity\'s reputation for excellence in customer advocacy.
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