Cynthia Wright
Unit Manager with Hanover Insurance
- Role
- Unit Manager at The Hanover Insurance Group
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Cynthia Wright
Over 20 years experience in the Workers Compensation Industry, for Arizona, California…
Experience
Unit Manager
Apr 2014 — Present
Workers\' Compensation Unit Manager for 7 direct reports for California, Utah, and Arizona jurisdictions. Responsible for the adherence of all company policies, procedures, and statutory compliance. Partners with Learning and Development for the continued education of staff to drive growth, along with creating an effective onboarding training program of all new adjusting staff. Provides coaching and development of staff and adjuster trainees. Identifies developmental opportunities and drives team participation in claim initiatives. Conduct monthly focus audits of claim files in order to drive operational excellence. Evaluates Workers\' Compensation book quality and performance trends, and keeps Business Units informed of claims trends and opportunities. Actively engage in process improvement and company initiatives. Ensures effective development plans are in place for each employee, and conducts annual performance reviews. Provides a respectful work environment that fosters internal employee growth and career development.
Skills
- Claims Management
- Claim Investigation
- Leadership
- Casualty Insurance
- Risk Management
- Workers Compensation
- Litigation Management
- Commercial Insurance
- Training
- Claim
- Insurance
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