Cynthia Williams

About Cynthia Williams

IT Project Manager (Active Secret Clearance) with over twenty-five years\' experience leading IT recognized for ability to identify continuous change actions to reduce cost, enhance quality, and increase profit margins in both Federal and Enterprise markets. Supervised up to 45 direct reports with responsibilities in Business, Project Management, Information Technology, Telecommunications, Contract Management, Customer Service and Consulting. Customer focused and results oriented. Strong background in software development, computer operations, programming, systems analysis, data analysis, quality assurance, test & evaluation, budget management, systems engineering, recruiting, project management and program management. Led IT conversions bringing in new systems on or ahead of schedule and on or below budget.

Experience

1. Federal Program Manager

   Verizon

   Nov 2003 — Present

   Manage the transition all pricing aspects of pricing components for amended or new contract vehicles to the Federal Sector. Oversaw and improved deliveries worth more than $1B per year through efficient coordination of contract acquisition, implementation and management. Managed the process for accepting new projects and assessing timing and deliverables for the FBI, IRS, DHS, ICE, AOC, USMS, FEMA, VA, ARMY, AIR FORCE, FAA, NAVY, CENSUS and our corporate/enterprise customers. Trained, coached and mentored staff to ensure smooth adoption of new quality assurance account auditing program. Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs. Devised and deployed successful marketing strategies and implemented Federal and Enterprise contracts for high-profile customers. Partner with the support teams responsible for ensuring project alignment regarding all internal items including assignment of team, development of profile and codes, data warehouse request for existing lines, tagging of existing lines with discount and new codes, etc. Partner with the Federal sales teams, to ensure required large agency/contract implementation process steps are completed. Subject matter expert for National Government Contracts, projects, contract migrations and transitions. Perform UAT test for order fulfillment automation efforts.

Education

• Walden University

  Doctor of Business Administration, Project Management

• University of the District of Columbia

  Computer Informaation Systems Science

  1983 — 1987

• Strayer University (DC)

  BA, Business Administration

  2007 — 2008

• Eastern High School

  Diploma

  1977 — 1980

• Strayer University

  MBA, Business Administration, 3.8

  2009 — 2011