Cynthia Spang
Director of Operations @HUABIO
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WORK HISTORY
Director of Operations @HUABIO
Boston, MA, US
EDUCATION
University of Vermont
Bachelor's degree, Biology
SKILLS
ABOUT CYNTHIA SPANG
An accomplished and versatile customer service professional with extensive leadership and technical experience in specialized product development environments, a history of success in driving new strategies that improve the customer experience and secure long-term business, and exceptional analytical, relationships building, and client consultation skills.As a top-performing team player with more than 7 years of total customer support experience, I have built a reputation for going the extra mile to maximize client satisfaction with company products and services, and have been recognized for a drive and work ethic that excels in fast-paced high-stakes customer service environments. I am also adept at providing strong operational, technical, and administrative support to both customers and peers that ensures the best customer experience possible and maximizes team productivity.I also possess outstanding interpersonal skills that are shown by my track record of fostering a cohesive and rewarding team culture and building long-lasting partnerships with major clients and industry stakeholders. This, along with my high proficiency in computer and business technology, social media marketing, and leading applications, makes me a highly effective and valuable addition to any Customer Success Management team
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