Cynthia Sera
Writer and editor
- Role
- Technical Writer Ii at Amazon
- Location
- Fayetteville, AR, US
- LinkedIn followers
- 500 followers
Experience
Technical Writer Ii
Aug 2022 — Present · Fayetteville, AR, US
QA editor for all content.• Created and maintained product documentation including FAQ, troubleshooting guides, and setup guides for both internal and external audiences.• Worked closely with product managers, engineers, and QA teams to deliver accurate documentation for new product releases, fixes, and updates.• Implemented a new content strategy to: o Streamline navigation to provide a clear user experience based on user needs and common support queries. o Consolidate content to eliminate redundancy and improve clarity. o Improve SEO to drive search suggestions based on user behavior and interactions with the site.
Education
The University of Alabama Graduate School
Master of Arts - MA
2020 — 2024
University of South Florida
Bachelor of Arts - BA
1989 — 1991
The University of Alabama Graduate School
Master of Arts - MA
2022
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