Cynthia Miller
Mortgage Processor @Bank of America
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WORK HISTORY
Mortgage Processor @Bank of America
Reconciled and reviewed loans for recovery of losses of loans through foreclosure, short sale or DILCompiled claim packages once loan was reconciled and submitted for reimbursement funds from Investor or Insurer •Worked in Rebook/Bookloss to reconcile applied fees to determine gains/ losses on loans foreclosed or sold in short sale •Received global recognition awards for job performance, met daily and monthly production goals, exceeded monthly and daily production goals by 50% on average•Examined residential loan for accuracy, completeness, and compliance with appropriate company and secondary market investor standards•Examined different types of lending (conventional & VA)•Addressed and resolved any inquires or issues from internal or external customers•Identified and created action plans for process improvement•Prepared and provided status reports on assigned, pending, and upcoming tasks•Prioritized tasks to be resolved in an accurate and timely manner•Maintained thorough knowledge of banking environment, operations functions, systems, policies and procedures•Adhered to all department and company policies
ABOUT CYNTHIA MILLER
I worked consumer vehicle lending to address and resolve complex escalations for internal and external clients. With over three years in this role, with exceptional client support through meticulous research, fraud detection, and leveraging CVL systems to remediate urgent issues. Partnered with sales, underwriting, and relationship managers, delivered fast, accurate resolutions to strengthen relationships and ensured compliance. Previously, I contributed to mortgage servicing and home advisory roles, building rapport with clients and solving intricate financial scenarios. Known for a collaborative, client-focused approach, the mission has always been to empower individuals through informed financial decisions. With NMLS certification and a dedication to process improvement, the focus remains on creating seamless experiences in lending and customer service.
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