Cynthia Mazza
Head of Media and Entertainment Solutions Architecture, North America (AWS)
- Role
- Head of Media and Entertainment Solution Architecture, North America at Amazon Web Services (AWS)
- Location
- Burbank, CA, US
- LinkedIn followers
- 500 followers
About Cynthia Mazza
Information Technology Executive – 20+ Years ExperienceDrive enterprise performance and value by leading organizations through major IT service transformations.• Energize under-performing technology organizations to improve service, productivity and morale• Improve customer satisfaction and experience by implementing streamlined yet comprehensive service engagement, problem resolution and customer service processes• Build, lead and inspire high performing teams; transform focus from technology to service excellence; establish cultures of responsibility, accountability and urgency.• Enhance enterprise flexibility, agility and efficiency by leading complex technology outsourcing, service transformation, data center consolidation and sunset initiatives• Deliver operational excellence and sustainable organizational improvements through innovation, technology and methodology best practices• Establish cultures of communication, collaboration and trust at all levels internally and with vendors and partnersSkills and Competencies- Computer/Network/Infrastructure Operations- Technology Strategy/Execution- Service Management (ITIL)- Program/Project Management- Vendor/Contract Management- IT Technology Business Management (TBM)- IT Financial Management- Demand Management- IT Outsource Governance- Service Design- Service Portfolio Management- Organizational Optimization- Team Builder/Leader/Mentor- Outsource Transitions
Experience
Head of Media and Entertainment Solution Architecture, North America
Jan 2024 — Present
Education
William & Mary
BS, Computer Science
1988 — 1992
California State University, Northridge
Masters, Busines Administration
1995 — 1999
Skills
- Contract Management
- Accounting
- Vendor Management
- Visio
- Project Management
- Business Process Improvement
- Itil
- Data Center
- Integration
- IT Service Management
- Change Management
- Outsourcing
- Service Level Management
- IT Management
- Operating Budgets
- Business Analysis
- Disaster Recovery
- Customer Service Management
- Program Management
- IT Operations
- Business Process
- Contract Negotiation
- Capital Budgeting
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