Cynthia M.

About Cynthia M.

Strategic and people-centered clinical operations leader with a proven track record of scaling behavioral health programs, optimizing provider onboarding systems, and driving operational excellence across complex, fast-moving environments. With a foundation in clinical practice and a passion for data-informed strategy, I bridge the gap between human connection and system efficiency to deliver measurable impact.At the intersection of health and wellness operations, technology, and clinical training, I’ve led initiatives that have transformed onboarding infrastructure, accelerated provider activation timelines, and strengthened engagement through inclusive, high-performing team cultures. My work has resulted in double- and triple-digit performance gains, sustained throughput improvements, and scalable systems that align with organizational growth and quality care delivery.Adept at leading change management initiatives, designing large-scale training programs, and fostering cross-functional collaboration, I strive to build environments where clinicians thrive, and organizations operate with clarity, consistency, and purpose.Licensed at the independent level across multiple states, I’m committed to advancing behavioral health access, clinician wellbeing, and organizational sustainability through strategic innovation and operational excellence.

Experience

1. Provider Operations

   Solace

   Feb 2026 — Present

Education

• University of Tennessee, Knoxville

  Doctor of Clinical Social Work, Clinical Practice and Leadership

• Brown University

  Bachelor of Arts - BA, Psychology

• Columbia University

  Master of Science - MS, Clinical Social Work