Cynthia Lu

WORK HISTORY

EDUCATION

ABOUT CYNTHIA LU

Experienced, results-driven and customer-centric Business Architect, Sr. Business Analyst, and Project Lead with a demonstrated history of working in P&C, life & health insurance, government service, and consulting industries. Proficient in planning, analyzing, designing, building and deploying enterprise solutions (AI/ML/DW/BI/Analytics) on various platforms.SPECIALTIES- Artificial intelligence, Machine Learning, Data Warehouse, Business Intelligence developments and implementations- Data analytics tools and techniques such as SAP Business Objects, Crystal Reports, IBM Cognos, Microsoft Power BI, Tableau, Informatica, Data Profiling, Data Modeling, Erwin, Data Mapping, ETL, OLAP, Data Mining, Data Architecture, Data Management, Data Governance, Python and SQL- A Certified Business Analysis Professional (CBAP), proficient in building business architecture artifacts, developing business capability roadmap, eliciting and analyzing business requirements by using standard techniques, such as Brainstorming, Interview, Requirements workshop, Prototyping, Process Modeling, Scenarios and Use Cases- A Project Management Professional (PMP), with a deep understanding of project management best practices, enabling the successful deliveries of projects- Enterprise ITSM, IT Governance, Compliance, and Cybersecurity reporting/metrics system development and improvement- P&C insurance, Life, Health, Pension, and Group Benefits business principle and practice- Business process improvement and reengineering- Traditional Waterfall and Agile software development- Methods, standards, techniques and best practice in TOGAF, BABOK, PMBOK, DMBOK, CMMI, COBIT, and ITIL.