Cynthia J. Webb
Operations Correspondence Analyst @Sun Life
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WORK HISTORY
Operations Correspondence Analyst @Sun Life
The Operations Correspondence Analyst is part of the Operations Compliance team, implementing and maintaining the templates utilized for correspondence required based on operational activity and driven by requirements defined by federal/state regulation.PRIMARY JOB RESPONSIBILITIES:Manage efforts to implement and revise correspondence, resulting from operation activity for utilization management, claims, and complaints/grievances/appeals.Presentation of the CRD content to the client. Coordinate revisions necessary for completion and client approval.Perform gap analysis for correspondence requirements and system functionality and/or current process and develop strategic solutions to ensure compliance with requirements.Define the rules necessary to accurately populate variable information within the template. Communicate the rules effectively to the correspondence technical team.Mock up samples of the templates and submit them to the correspondence technical team to draft production samples.Audit production samples of the letter files once the template is put into production.Communicate all template implementation and revisions to the applicable operational department.Audit templates periodically to ensure most recent approved template is in production.Correct errors identified by the UM Administrative Coordinators relating to mapping to citations and member denial language.Create and maintain a letter library and tracking mechanism for all current and historical templates for each client.Complete the process for Notice of Action letters that require modification before mailing to the member to ensure modifications completed are accurate and completed timely.Demonstrate a detailed understanding of requirements for correspondence for operations, as listed in individual client contracts and federal and/or state regulations.Participate in market meetings to understand client requirements and changes. Communicate any items that impact correspondence.
EDUCATION
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.1
North Little Rock High School
High School Diploma, Regular/General High School/Secondary Diploma Program
University of Central Arkansas Outreach and Community Engagement
Certification, Explore a Career as an Administrative Medical Assistant
ABOUT CYNTHIA J. WEBB
I have my bachelors degree in Business Management. I also completed a career training program for an Administrative Medical Assistant at University of Central Arkansas Outreach and Commiunity. My background is in Administrative, Analyst, Customer care, FMLA, Life and Disability claims, as well as patient services. My dream has always been to work within the Healthcare industry. I am a team player who enjoys doing my part, and l am always willing to go above and beyond!
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