Cynthia Cindi Hene

About Cynthia Cindi Hene

Learning and development—through strategic training design, instructional facilitation, and content strategy—form the basis of my career. My background is formed around communication and engagement with 8+ years of experience in crafting impactful learning experiences that engage employees and customers, strengthen organizational goals, and drive measurable outcomes. I’ve helped teams grow professionally, communicate effectively, and align their skills with business strategy—resulting in stronger performance and longevity within the organization.I thrive on tackling complex learning challenges with an organized, thoughtful, and collaborative approach. Whether designing training programs for internal or external customers, refining onboarding experiences, or implementing modern L&D technologies, I uncover pain points and create solutions that empower employees and external customers alike.I’m deeply experienced in stakeholder relationship-building. I’ve transformed disengaged learners and skeptical stakeholders into champions of training initiatives by listening, involving them in the process, and making learning accessible. My strength lies in translating intricate concepts into engaging, digestible learning experiences—whether for frontline employees, executives or external customers—so they not only understand, but feel excited and empowered. I am passionate about guiding both internal and external customers through impactful learning experiences that align with corporate objectives and drive meaningful growth.

Experience

1. Learning and Development Specialist

   USG

   Jan 2026 — Present · Chicago, IL, US

Education

• DePaul University

  Bachelor of Arts (B.A.)