Cynthia Hallowell

Service Manager @Convergint

Chicago, IL, US
EMAILS
c••••••••@convergint.com
MOBILE NUMBERS
+17•••••••36

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WORK HISTORY

Feb 2019 — Present

Service Manager @Convergint

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Chicago, IL, US

EDUCATION

1992 — 1996

University of Central Florida

Bachelor of Science (BS)

SKILLS

Operations ManagementCrmLeadershipProgram ManagementTeam ManagementP&L ManagementCustomer Relationship Management (Crm)StrategyOutsourcingBudgetsTeam LeadershipRoot Cause AnalysisMicrosoft OfficeSalesAnalysisAccount ManagementChange ManagementTeam BuildingManagementHuman ResourcesManagement of Direct ReportsCustomer OrientedData AnalysisBusiness Process ImprovementProcess ImprovementCustomer RetentionProject ManagementCustomer ServiceService DeliveryCall CentersBusiness AnalysisVendor ManagementField ServiceStrategic PlanningCustomer SatisfactionCross-Functional Team LeadershipBusiness StrategyForecastingContinuous ImprovementResource Management

ABOUT CYNTHIA HALLOWELL

Versatile and accomplished operations manager with 25 years of experience who thrives in a dynamic, challenging, and fast-paced environment. Dedicated and proven performer who transitions easily from vision and strategy to implementation and follow-through, proactively identifying and developing solutions for process improvement. Consistent ability to execute a wide range of operational strategies for improving productivity, while driving individual and team performance to maximum potential. Recognized leadership, achievement, and intellectual curiosity with experience in:• Field Service, Maintenance, Installation• Customer Support & Satisfaction• Operations• Training, Mentoring• Project Management• P&L Responsibilities* Continuous Improvement• Sales & Marketing• Call Center Management• Data Analysis• Personnel Management• Organization Transformation* Cross-functional Teams

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