Cynthia Daily
Safe Transformation Lead @Leidos
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WORK HISTORY
Safe Transformation Lead @Leidos
EDUCATION
Western Washington University
Bachelor of Arts (BA)
SKILLS
ABOUT CYNTHIA DAILY
Successful professional skilled in reviewing requirements, developing solutions, and managing Agile and ITSM processes to meet clients’ goals. Flexible, highly organized team builder who excels in analyzing, interpreting and documenting information to ensure satisfaction with service delivery. Analytical, collaborative, reliable team player who identifies issues and drives resolution to optimize the service experience as well as reduce costs and support continuous improvement.Areas of Expertise:Scaled Agile FrameworkProblem ManagementServiceNowChange ManagementTechnical ReviewMajor Incident/Crisis ManagementRequirements Gathering and Detailed AnalysisITIL Foundations for Service ManagementKnowledge ManagementLean AgileTranslate Technical to Non-TechnicalBusiness SolutionsStrong Presentation SkillsTeam LeadershipRelationship ManagementNegotiationExcellent Written and Oral Communication SkillsSelf StartingCustomer Experience ManagementComplex Troubleshooting, Issue ResolutionProject ManagementSystems - Software, Mobile Devices, NetworkVendor ManagementPerformance Management and ReportingFacilitation
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