Cynthia Castro

About Cynthia Castro

Dynamic and results-driven operations leader with 10+ years of experience in customer success, leadership development, and process optimization. I have a proven track record of driving high ROI, enhancing team efficiency, and transforming digital experiences for multi-billion-dollar healthcare clients.As a Senior Strategic Account Manager at Quantum Metric, I consistently exceed targets and secure multimillion-dollar contracts. My expertise lies in project management, stakeholder engagement, and data-driven decision-making, enabling me to deliver measurable business value and scalable success.I thrive in fast-paced environments, building collaborative teams and fostering strong client relationships. Passionate about growth strategy and operational excellence, I specialize in turning insights into action and driving sustainable impact.Let’s connect and explore how we can elevate customer experiences and accelerate business growth together!Enterprise Customer Success - UX/CX Customer Insights - Exceeding Quotas - Center of Excellance, Start Up - Business Development Experience with health care software with McKesson, Epic, Cerner, Picis, NextGen, Centricity, Medflow, eClinicalWorks, IMedicWare, Integrity, and Management Plus. Experience with environmental services software (HealthClean and SmartClean) and industry.

Experience

1. Account Manager

   Fleetio

   Oct 2025 — Present

Education

• University of the Incarnate Word

  Bachelor's degree, Biology

  2009 — 2012

Skills

• Leadership
• Research
• Dna
• Sequencing
• Clinical Trials
• Public Speaking
• Cell Biology
• Molecular Biology
• Hospitals
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Clinical Research
• Gel Electrophoresis
• Epic Systems
• Biology
• Emr
• Management
• Healthcare
• Customer Service
• Pcr
• Science
• Critical Thinking
• Laboratory
• Statistics
• Microsoft Word
• Neuroscience
• Western Blotting