Cynthia Cain
Senior Manager, Facilities and Office Services - North America @Hapag-Lloyd AG
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WORK HISTORY
Senior Manager, Facilities and Office Services - North America @Hapag-Lloyd AG
Lead U.S. office operations and facilities management, ensuring consistent service, operational efficiency, and a high-quality employee experience• Manage and develop Office Services and Facilities teams, including oversight of Executive Assistants supporting senior leadership• Oversee multi-site daily operations, preventive maintenance, and office moves, renovations, and space planning• Partner with HR, IT, Finance, and Property Management to align workplace operations with business strategy and employee needs• Direct vendor strategy, contracts, RFPs, and service agreements, ensuring performance, cost-effectiveness, and sustainability• Prepare and manage budgets, monitor expenses, and implement cost-saving and process improvement initiatives• Develop and standardize policies and procedures across offices to maintain safety, compliance, and operational excellence• Oversee visitor management, concierge, and mailroom services to ensure professional, secure, and efficient operations• Utilize workplace management systems and reporting tools to drive process improvements and support decision-making• Champion sustainability initiatives, energy efficiency, and responsible workplace practices
EDUCATION
University of Connecticut
Certificate, Non-Profit Management
Clark Atlanta University
Bachelor of Arts - BA, Business Administration and Management, General
Clark Atlanta University
Bachelors, Business Administration
University of Connecticut
Masters, Public Administration
ABOUT CYNTHIA CAIN
Welcome to my LinkedIn Profile! I am an influential, driven, and strategic leader skilled in directing day-to-day facilities operations, maintenance, and support services to successfully execute the organization’s directives. I have over 10 years of experience in managing budgets, serving as a thought partner to leadership, and identifying opportunities to enhance team performance. I have demonstrated success in managing projects to ensure the quality of facilities and the life and safe operation of assets.Areas of Expertise: Relationship Management, Business Planning, Financial Management, Team Leadership, Property Operations, Work Orders, Compliance, Company Policy & Procedure, Service Contracts, Continuous Improvement, Performance Management, SLAsLet\'s Connect!
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