Cynthia C.
Housing Officer @Serco
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WORK HISTORY
Housing Officer @Serco
Nottingham, GB
Part of diverse teams in high-pressure environments in asylum support accommodation.• Supported asylum seekers and vulnerable residents with accommodation needs and wellbeing.• Conducted regular property/room inspections, ensuring compliance with health, safety, and housing regulations.• Managed case records and liaised with external agencies, including healthcare and legal services.• Provided guidance on accessing healthcare, legal advice, and community integration services.• Implemented safeguarding procedures, conducted risk assessments, and responded to incidents promptly.• Delivered person-centred support, building trust and resilience in challenging circumstances.
EDUCATION
University of Northampton
Bachelor's degree, Human Resources/ events management
Nottingham Trent University
Msc Branding & Advertising, Marketing
ABOUT CYNTHIA C.
With over two years of experience as a Project Coordinator at Ideagen, expertise includes software project management and the use of Jira to ensure workflow efficiency and project quality. Contributions focused on coordinating team efforts and maintaining project timelines to meet client objectives. Previous roles, including Recruitment Consultant at Protocol and Case Manager at the UK Civil Service, developed skills in stakeholder management and client communication. A strong foundation in project coordination and software tools supports a collaborative and results-oriented approach.
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