Al Cynthia
Epic Analyst @Blue Cross and Blue Shield of Minnesota
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WORK HISTORY
Epic Analyst @Blue Cross and Blue Shield of Minnesota
Minneapolis, MN, US
Build, maintain, and audit Epic user security including security classes, role templates, access controls, and permission assignments across multiple Epic applications in a large payer environment.• Manage end-to-end user provisioning and deprovisioning workflows, ensuring timely and accurate access changes in alignment with HR-driven lifecycle events, organizational policy, and least-privilege access principles.• Partner with clinical, operational, compliance, and IT stakeholders to investigate and resolve Epic access issues, consistently delivering Tier 2 level resolution with clear documentation and fast turnaround.• Conduct regular Epic security audits and access reviews, identifying over-privileged accounts, dormant access, and policy gaps, and driving remediation activities to reduce organizational risk exposure.• Ensure full alignment with HIPAA Privacy and Security Rules across all Epic security configurations, access decisions, and audit activities, maintaining a strong compliance posture at all times.• Present system security configuration changes and access governance updates at Change Management meetings, obtaining stakeholder approvals and communicating impact clearly to both technical and non-technical audiences.• Develop and maintain Epic security documentation, standard operating procedures, workflow guides, and build specifications to support operational consistency and audit readiness.• Support Epic system upgrades and software update cycles by validating security configurations, testing access controls, and confirming that user roles and permissions are accurately preserved post-upgrade.• Collaborate with the Epic team and facilities to actively promote and support enterprise standardization, integration, and optimization of Epic security practices across the organization.
EDUCATION
University of Buea
Bachelor of Science - BS, SCIENCE AND NETWORK SECURITY
ABOUT AL CYNTHIA
I am a Healthcare IT professional with over 5 years of experience working across Epic environments, identity and access management, and healthcare compliance. My work has been focused on making sure the right people have the right access — nothing more, nothing less — while keeping organizations aligned with HIPAA requirements and internal security policies.Throughout my career I have worked directly within Epic applications managing user security, roles, templates, and access controls. I understand how clinical workflows connect to system configurations and I take pride in bridging the gap between technical teams and the end users who depend on these systems every day — whether that\'s a nurse at the bedside or a physician reviewing patient records.I have supported go-lives, system upgrades, and ongoing application optimization across multiple Epic modules. I am comfortable working independently, documenting everything thoroughly, and presenting changes to stakeholders in a way that is clear and easy to understand.Patient data privacy is not just a compliance checkbox for me — it is something I take seriously in every configuration decision I make. I bring a security-first mindset to everything I do in the Epic ecosystem and I am always looking for ways to strengthen access governance while keeping clinical operations running smoothly.
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