Cyndi Sweeney
Customer Success Manager / Championing Product Adoption & Elevating User Experience / SaaS Retention Professional
- Role
- Customer Success Manager at Litmos
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Cyndi Sweeney
As a Customer Success Manager, I am passionate about fostering strong customer…
Experience
Customer Success Manager
Aug 2023 — Present
Own a portfolio of customers, ensuring successful onboarding, adoption, and retention of the Litmos learning management platform.Build trusted advisor relationships with key stakeholders to understand business goals and drive maximum value from the solution.Lead business reviews and product roadmap discussions to align client objectives with platform capabilities.Collaborate cross-functionally with Sales, Product, Support, Finance, and Professional Services to advocate for customer needs and deliver frictionless experiences.Identify expansion opportunities and work closely with account teams to support renewals and upsell motions.Deliver proactive customer engagement through success planning, training, and usage analytics to drive engagement and reduce churn.Act as the voice of the customer, contributing feedback to internal teams to influence product development and customer journey improvements.Manage customer escalations with urgency and empathy, ensuring swift resolution and maintaining strong relationships.
Education
Western Governors University
Bachelor's degree
2019 — 2022
Central Texas College
Associates of Applied Science
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