Cyndi Smith

Customer Support Operations Specialist @Ksi Auto Parts

Mechanicsville, VA, US

Assess inbound and outbound sales inquiries for aftermarket automotive parts by providing accurate, timely and detailed pricing strategy information focusing on exceeding client deliverables and customer care team metrics. • Utilize problem solving, organization and effective time management to partner with internal business areas and successfully deliver daily deliverables on fulfillment of products.• Collaborate and suggest actions and best practices to improve customer experience and ultimately sales revenue. • Effectively use CRM and resource tools to multitask, prioritize and meet multiple project deliverables

Longwood University

Bachelor of Science