Cyndi M.
Director of Informatics @CommonSpirit Health
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WORK HISTORY
Director of Informatics @CommonSpirit Health
Phoenix, AZ, US
Provide strategic leadership to a team of 50+ employees responsible for providing data on EHR utilization and provider efficiency to department leaders.• Directly supervise and mentor 13 Informatics Managers, Program Managers, EHR Trainers, Physician Engagement Specialists, a Clinical Informatics RN, a Clinical Support Specialist, and a Senior Clinical Support Specialist.• Develop implementation strategy plans to execute informatics projects and initiatives across the organization.• Work closely with C-level executives and Senior Leadership Team on enterprise-wide strategy development and decision-making. • Develop and implement a strategy that focuses on people, culture, and equity in staff; provide monthly culture mentorship and professional development opportunities; and foster a supportive work environment.• Oversee the training and support of the internal informatics team, ensuring they have the necessary skills and knowledge to perform their roles effectively.• Collaborate with third-party vendors to assess gaps in training, systems, and people readiness.• Provide project support, training, and resource allocation to ensure the successful delivery of informatics projects.Key Accomplishments• Successfully increased Employee Engagement scores by 8-12 points by implementing a series of initiatives. • Pioneered the creation of innovative roles within the Informatics Team, including Senior Clinical Support Specialists and Physician Engagement Specialists. These forward-looking positions offered team members expanded responsibilities and unique opportunities for career advancement. • Spearheaded the development and implementation of a comprehensive Support Playbook. This strategic document outlined support procedures, identified stakeholders, and delineated the specific areas and technologies that were supported. This dramatically improved user satisfaction levels and improved support delivery.
EDUCATION
Bryant & Stratton College - Virginia Beach
Paralegal Studies
University of Maryland
Master of Science - MS, Information Technology, Information Assurance
American InterContinental University
BSIT, Computer Science
The University of Arizona Global Campus
Master of Arts - MA, Organizational Management
Capella University
Master's degree, Health/Health Care Administration/Management
ABOUT CYNDI M.
Clinical Informatics Leader with over 28 years of experience driving organizational change management initiatives in healthcare IT environments. With a rich background in health information technology, I possess extensive expertise in spearheading large-scale EHR implementations, clinical workflow optimizations, and intricate health IT projects. My leadership in matrix healthcare environments involves close collaboration with C-suite executives while effectively overseeing teams of 70+ IT and clinical professionals. Through dedicated efforts and exceptional communication abilities, I have consistently elevated employee engagement scores across multiple departments, including IT, clinical, and administrative teams.My recent certification in Instructional Design, coupled with my ongoing pursuit of an Informatics certification and Master\'s degree in Health Administration, reflects my commitment to continuous growth in healthcare informatics education and training. I bring experience from fast-paced healthcare IT roles, emphasizing my ability to manage diverse teams of clinicians, IT specialists, and analysts.I possess a profound understanding of healthcare business drivers and how effective clinical informatics practices can support organizational success and improve patient outcomes. With strong interpersonal skills and the ability to coach and lead without formal authority, I am equipped to drive meaningful change in healthcare IT systems, clinical workflows, and accomplish remarkable outcomes in patient care delivery and operational efficiency.My technical expertise includes proficiency in major EHR systems, healthcare data analytics platforms, and a deep understanding of healthcare interoperability standards. I have successfully led projects involving ICD-10 transitions, clinical decision support implementations, and health information exchange initiatives, demonstrating my comprehensive grasp of the healthcare informatics landscape.
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